Privacy Policy

Introduction

Senza Jewelry considers it important that your personal data is well-protected. We store data via senza-sieraden.nl when you visit the website, create an account, or request information. When you place an order, we need this information to ensure your order is delivered correctly to the address you provided. It's also helpful to receive your invoice by email and, if applicable, the shipping notification for your package. In this Privacy Policy, we explain how we handle this data and for what purpose.

Privacy Policy Senza jewelry

This is the Privacy Policy of Senza Jewelry (hereinafter referred to as "Senza Jewelry," "we," "us," or "our"). Senza Jewelry is registered with the Chamber of Commerce under number 33293761. This Privacy Policy explains how we collect, use, share, and protect data in relation to our website https://www.senza-sieraden.nl. We collect this data when you visit our website with your computer, tablet, or mobile phone. We process personal data in a manner that complies with the General Data Protection Regulation (the "GDPR"), the implementing legislation based on the GDPR, and other currently applicable privacy laws.
By using our website, you understand and agree to the collection and use of information in accordance with this Privacy Policy. Our Privacy Policy applies to all visitors, users, and others who access the Website ("Users").

Contact details Senza jewelry

Senza jewelry can be reached via info@senza-sieraden.nl

Personal data that is processed; Senza Jewelry processes your personal data because you use our services and/or because you have provided this data to us yourself.

Overview of personal data we collect

Below you will find an overview of the personal data that is processed:

• First and last name
• Address details
• Phone number
• Email address
• IP address
• Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone
• Information about your activities on the website
• Internet browser and device type
• Bank account number
• Other data that you make available to us through communications
  between Senza jewelry and yourself, for example email traffic.

Log file information

We only collect information that your browser sends when you visit our website when this is necessary for the proper functioning of our website. By proper functioning of the website, we mean primarily protecting the website from actions that could compromise the security of the website and your computer. This log file may contain information such as your IP address, browser type, browser version, the pages of our website you visit, the time and date of your visit, the time you spend on those pages, and other statistics.

Why do we collect personal data?

Senza Jewelry processes your personal data for the following purposes:

• Processing your payment
• Sending our newsletter and/or advertising brochure
• To be able to call or email you if this is necessary to provide our services
• To inform you about changes to our services and products
• To offer you the opportunity to create an account
• To deliver goods and services to you
• Senza jewelry also processes personal data if we are legally obliged to do so, such as
  data that we need for our tax return.

Do we use cookies?

Senza Jewelry uses only technical and functional cookies, as well as analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet, or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and remembers your preferences, for example. They also allow us to optimize our website. You can opt out of cookies by configuring your internet browser to no longer store them. You can also delete all previously stored information through your browser settings.

Automated decision-making

Senza Jewelry does not make decisions based on automated processing on matters that could have (significant) consequences for individuals. These are decisions made by computer programs or systems, without human intervention (for example, a Senza Jewelry employee).

How do we protect your personal data?

Senza Jewelry has taken appropriate technical and organizational measures to protect your data against loss or any form of unlawful processing. Senza Jewelry takes the protection of your data seriously. We use security measures to ensure that information collected through the website is secure. However, Senza Jewelry cannot guarantee that information on the website will not be accessed, disclosed, altered, or destroyed. You are responsible for managing emails between you and Senza Jewelry at all times. We are not responsible for the functionality, privacy, or security measures of any other organization. If you believe your data is not properly secured or there are indications of misuse, please contact our customer service or email us at info@senza-sieraden.nl.

How long will the personal data be retained?

Senza Jewelry will not retain your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected. We apply the following retention periods for the following (categories of) personal data: 7 years. This is a statutory retention period set by the Dutch Tax and Customs Administration.

Access, correction and deletion of your data

You can request Senza Sieraden to access, delete, or modify your data at any time. Senza Sieraden may choose not to (immediately) delete certain personal data if this is required due to legal retention periods and retaining this data does not disproportionately infringe on your privacy. If you wish to access your personal data, change or delete your data, or have your personal data transferred in whole or in part to you or to a third party, you can contact Senza Sieraden by sending an email to info@senza-sieraden.nl.

Sharing personal data with third parties

Senza Jewelry does not sell your information to third parties and will only provide it if necessary for the execution of our agreement with you or to comply with a legal obligation. If Senza Jewelry is legally obligated to do so, personal data will be provided to supervisory bodies, tax authorities, and investigative bodies. In such cases, Senza Jewelry will take appropriate measures that are reasonably necessary to ensure the best possible protection of your data. We have data processing agreements in place with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. Senza Jewelry remains responsible for these processing operations. These agreements have been concluded with the following partners and parties:

• Antagonist (website hosting)
• Google (regarding Google Analytics)
• WordPress & WooCommerce (regarding webshop)
• Mollie (payment provider)

WebwinkelKeur

We collect reviews through the WebwinkelKeur platform. If you leave a review through WebwinkelKeur, you are required to provide your name and email address. WebwinkelKeur shares this information with us so we can link the review to your order. WebwinkelKeur also publishes your name on its own website. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. If we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this information solely for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties to provide its services, for which we have given WebwinkelKeur permission. All the aforementioned guarantees regarding the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.

Shipping and logistics

When you place an order with us, it's our responsibility to have your package delivered to you. We use the services of PostNL, DHL, or GLS to carry out deliveries. For this purpose, we must share your name, address, and city of residence with PostNL, DHL, and GLS. PostNL, DHL, and GLS use this information solely for the purpose of fulfilling the agreement. If PostNL, DHL, or GLS engages subcontractors, they will also share your information with these parties.

Third-party applications, websites and services

We are not responsible for the practices of third-party applications, websites, or services linked to or from our website, including the information or content contained therein. Our Privacy Policy does not apply when you use a link to go from our website to another application, website, or service. Your actions on a third-party application, website, or service, including those linked from our website, are subject to that third party's rules and policies.

Right to portability
You always have the right to have the data we process (or have processed) that relates to you personally or is identifiable to you, processed by another party. You can submit a request to this effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies of all data about you that we have processed or that has been processed on our behalf by other processors or third parties, to the email address we have on file for you. In all likelihood, we will no longer be able to continue providing services in such a case, as the secure linking of data files can no longer be guaranteed.

Right to object and other rights
You have the right to object to the processing of your personal data by or on behalf of Senza Sieraden in certain circumstances. If you object, we will immediately cease processing your data pending the resolution of your objection. If your objection is justified, we will provide you with copies of the data we process (or have processed) and then permanently cease processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe this is the case, please contact our privacy contact person.

Changes to Privacy Policy

Senza Jewelry may amend or update this Privacy Policy from time to time. You are therefore advised to consult this Privacy Policy regularly. Changes to this Privacy Policy become effective when they are published on this page. This Privacy Policy was last modified on March 13, 2023.

Any questions about this?

If you have any questions about this Privacy Policy, you can contact Senza Sieraden by sending an email or a message via social media. Senza Sieraden would also like to inform you that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. You can do so via the following: link